Head of UX & Engagement

Why Eurobank?

Are you enthusiastic about having a positive impact and working with a great team?

Join us at Eurobank where Prosperity needs Pioneers! You will belong in a banking community that drives innovation, strives to exceed customers’ expectations, commits to sustainable practices, and combines global insights with local expertise to deliver exceptional value to all our stakeholders. Take advantage of multiple learning & development opportunities, flexible work arrangements, and a workplace where you will feel valued and respected!

But hold on! We’re looking for more than just a great CV: We’re looking for your unique personality. 

Apply today and be part of a team as unique as you!

Position Overview

We are seeking a senior, customer‑centric Head of UX & Engagement to lead the Bank’s end‑to‑end digital customer experience and engagement across all digital channels, owning the UX vision, customer research, experience design, and digital engagement strategy. Acting as the Group authority on UX, the role ensures strong alignment between customer needs, business priorities, and high‑quality digital execution, while driving adoption, satisfaction, and sustainable growth in close partnership with Product, Technology, Business, and Marketing leadership.

Your key responsibilities will be:

• Define, own, and govern the Group UX & Digital Engagement strategy, establishing experience principles, standards, and ways of working that ensure consistency, usability, accessibility, and brand coherence across all digital channels.
• Lead the customer research and insights agenda, overseeing qualitative and quantitative research (e.g. usability testing, behavioral research, analytics‑driven insights), maximizing existing research assets, and translating insights into clear, actionable recommendations.
• Own digital engagement, adoption, and experience performance across key customer journeys, driving measurable improvements in onboarding, activation, feature discoverability, conversion, and drop‑off reduction.
• Define, monitor, and track UX and engagement KPIs (e.g. task success, CSAT/NPS, adoption, usage depth), partnering with Product, Sales, and Analytics teams to optimize journeys through testing and experimentation.
• Act as the primary UX and digital engagement partner across Product, Technology, Architecture, Business, Marketing, and Contact Center teams, influencing prioritization and ensuring seamless collaboration across Group and country‑level initiatives.
• Lead and develop a multidisciplinary UX & Engagement function, while ensuring strong governance, quality, and compliance with regulatory, accessibility, security, privacy, research ethics, and design quality standards across releases.
  
  

You will be a great candidate if you:

• Have more than 7 years of relevant experience in UX, digital experience, or customer‑centric product leadership roles.
• Bring proven leadership experience within large‑scale digital environments, preferably in banking, financial services, platforms, or complex ecosystems.
• Have a strong hands‑on background in UX Design and/or UX Research, combined with the ability to operate at strategic and executive levels.
• Have experience leading teams within product‑led, agile, or squad‑based delivery models.
• Demonstrate a strong balance of customer empathy and business mindset, with the ability to influence prioritization through data, insights, and compelling narratives.
• Are comfortable working across senior stakeholders and multiple disciplines, with excellent communication, presentation, and stakeholder management skills.
• Have strong organizational skills and the ability to manage multiple priorities in a complex, fast‑moving environment.
• Are fluent in the English language.

What’s in it for you:

• Competitive remuneration. 
• Hybrid work: work-life balance through remote and in-office work.    
• Learning & Development: 

• • Access Unlimited Udemy Learning, international training methodologies 
  • Upskilling, Professional development and career guidance from successful executives.    
  • Identification and Utilization of Talent Pool through a structured Talent Management process.    

• Wellbeing: 

• • Premium Health & Life insurance for you, your partner and/or your family and mental health support.  
  • Pension plan to support your plans and future financial expectations.   
  • Team building & wellbeing activities.   
  • Potential Extra days of annual leave (Winter Bonus).     
  • Engage in volunteering activities through our TeamUp program. 

• Extra Benefits:

• • Exclusive discounts at partner stores.   
  • Staff pricing for banking products.   
  • Nursery and summer camp allowance for your little ones.   

Join us!

If you think you are the right fit for this role, we'd like to hear from you! Apply by 26/05/2026

Find us on LinkedIn so you can stay updated on our latest news!

At Eurobank we are committed to providing equal employment opportunities and prohibit all forms of discrimination. All applicants will be treated fairly and with the utmost confidentiality.