Customer Journey Analyst

Why Eurobank?

Are you enthusiastic about having a positive impact and working with a great team?

Join us at Eurobank where Prosperity needs Pioneers! You will belong in a banking community that drives innovation, strives to exceed customers’ expectations, commits to sustainable practices, and combines global insights with local expertise to deliver exceptional value to all our stakeholders. Take advantage of multiple learning & development opportunities, flexible work arrangements, and a workplace where you will feel valued and respected!

But hold on! We’re looking for more than just a great CV: We’re looking for your unique personality. 

Apply today and be part of a team as unique as you!

Position Overview

We are seeking a Customer Journey Analyst to join our CX & Simplification Unit, under Retail & Digital Banking Group, and play a pivotal role towards redesigning how our Bank delivers value to customers.

You’ll engage with a broad range of products & services across customer lifecycle touchpoints applying analytical thinking, problem-solving and data-driven methods to simplify processes, enhance experience and boost operational efficiency.

Your key responsibilities will be:

• Map and analyze current (“as-is”) customer journeys/episodes to identify pain points, bottlenecks, and cost drivers.
• Lead the way towards the design of the ideal journey by leveraging various methodologies (Lean Six Sigma, Desing Thinking etc) ensuring customer & operational excellence in parallel.
• Support Agile squads & Hybrid Teams ensuring timely and high-quality delivery.
• Measure the impact of initiatives to guide prioritization and capture efficiency gains.
• Perform gap analysis between journeys offered among different channels aiming to offer an omnichannel experience.
• Monitor key journey KPIs and collect internal feedback to drive continuous improvement.
• Disseminate information related to journey’s highlights via informative presentations aiming to increase internal awareness.

You will be a great candidate if you:

• Have 2-4 years of relevant professional experience in strategy/management consulting/process re-engineering/banking.
• Hold BSc and/or MSc degree in Engineering (preferably), Mathematics, Statistics or Physics.

• Are Proficient of the MS Office suite.
• Are fluent in English (both in writing and verbally).
• Strong analytical and problem-solving mindset with the ability to structure complexity.
• Have strong interpersonal and communication skills, collaborative spirit, agility and can-do attitude.

What’s in it for you:

• Competitive remuneration. 
• Hybrid work: work-life balance through remote and in-office work.    
• Learning & Development: 

• • Access Unlimited Udemy Learnings, international training methodologies 
  • Upskilling, Professional development and career guidance from successful executives.    
  • Identification and Utilization of Talent Pool through a structured Talent Management process.    

• Wellbeing: 

• • Premium Health & Life insurance for you, your partner and/or your family and mental health support.  
  • Pension plan to support your plans and future financial expectations.   
  • Team building & wellbeing activities.   
  • Potential Extra days of annual leave (Winter Bonus).     
  • Engage in volunteering activities through our TeamUp program. 

• Extra Benefits:

• • Exclusive discounts at partner stores.   
  • Staff pricing for banking products.   
  • Nursery and summer camp allowance for your little ones.   

Join us!

If you think you are the right fit for this role, we'd like to hear from you! Apply by 16/11/2025.

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At Eurobank we are committed to providing equal employment opportunities and prohibit all forms of discrimination. All applicants will be treated fairly and with the utmost confidentiality.