Business Analyst - Customer Centered Design & AI Initiatives

Why Eurobank?

Are you enthusiastic about having a positive impact and working with a great team?

Join us at Eurobank where Prosperity needs Pioneers! You will belong in a banking community that drives innovation, strives to exceed customers’ expectations, commits to sustainable practices, and combines global insights with local expertise to deliver exceptional value to all our stakeholders. Take advantage of multiple learning & development opportunities, flexible work arrangements, and a workplace where you will feel valued and respected!

But hold on! We’re looking for more than just a great CV: We’re looking for your unique personality. 

Apply today and be part of a team as unique as you!

Position Overview

We are seeking an experienced Business Analyst –Customer Centered Design & AI Initiatives to join our Customer-Centered Design & Process Automation Team, part of the Group Organization & Business Analysis Unit under the Group IT General Division.

By joining this role, you will be part of a team acting as an internal consulting unit, partnering with business areas across the Group to redesign processes, improve operating models, enhance customer journeys, and enable transformation initiatives — including RPA and Generative AI use cases. You will contribute to high-impact re-engineering projects, combining human-centered methodologies with structured business analysis and AI opportunity assessment.

As a Business Analyst, you will help shape how teams operate, how value flows across the organization, and how emerging technologies such as GenAI are responsibly embedded into business processes.

Your key responsibilities will be:

• Leading or co-leading cross-functional re-engineering projects.
• Analyzing and redesigning end-to-end processes, value streams, customer journeys, and operating models (AS-IS to TO-BE).
• Applying human-centered methodologies (Design Thinking, Service Design, Lean) to uncover pain points and generate practical, scalable solutions.
• Identifying simplification and automation opportunities, including RPA and Generative AI use cases.
• Conducting AI opportunity analysis, assessing business value, feasibility, data readiness, risks, and compliance implications.
• Translating business needs into clear functional and non-functional requirements for digital, automation, and AI solutions.
• Facilitating workshops using Design Thinking and structured problem-solving approaches.
• Acting as liaison between business stakeholders and technical teams (IT, Data, AI), ensuring clarity, alignment, and value realization.
• Supporting change adoption through stakeholder engagement, communication planning, and training support.

You will be a great candidate if you:

• Have 2–5 years of relevant experience in Banking or Consulting roles.
• Hold a Bachelor’s degree in Business Management, Information Systems, Economics, or related field (Master’s degree is a plus).
• Hold professional qualifications in Business Analysis, Lean, Agile, Change Management, Design Thinking, or Service Design methodologies.
• Have experience in process mapping, Value Stream Mapping, customer journey design, or operating model analysis.
• Have interest or exposure in Automation (RPA) or AI/GenAI initiatives (use-case analysis, requirements definition, or pilot support).
• Are proficient in MS Office (especially PowerPoint and Excel).
• Are fluent in English.
• Demonstrate structured thinking, analytical rigor, and the ability to synthesize complexity into clear insights.
• Have experience leading or coordinating teams or projects, in-person or virtually.

What’s in it for you:

• Competitive remuneration. 
• Hybrid work: work-life balance through remote and in-office work.    
• Learning & Development: 

• • Access Unlimited Udemy Learning, international training methodologies 
  • Upskilling, Professional development and career guidance from successful executives.    
  • Identification and Utilization of Talent Pool through a structured Talent Management process.    

• Wellbeing: 

• • Premium Health & Life insurance for you, your partner and/or your family and mental health support.  
  • Pension plan to support your plans and future financial expectations.   
  • Team building & wellbeing activities.   
  • Potential Extra days of annual leave (Winter Bonus).     
  • Engage in volunteering activities through our TeamUp program. 

• Extra Benefits:

• • Exclusive discounts at partner stores.   
  • Staff pricing for banking products.   
  • Nursery and summer camp allowance for your little ones.   

Join us!

If you think you are the right fit for this role, we'd like to hear from you! Apply by 03/05/2026.

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At Eurobank we are committed to providing equal employment opportunities and prohibit all forms of discrimination. All applicants will be treated fairly and with the utmost confidentiality.